The car was brought in about 10:30, and I'd called a week ahead to make an appt. It was kept overnight, as I was told the parts for the timing belt had to be sent for. Overnight was not planned for, and I needed a neighbor to take to a Drs. appt. When I picked it up the next afternoon, the bill was nearly $200. more than anticipated, and I was told the water pump and an AC belt needed replacing--no call was made to me beforehand. Thus the 3 stars instead of the usual 5 I can give.