They have always been nice and efficient. However, this time they wanted to charge me almost twice the price of the place that finally did the work. (Honest quoted me $977.28 but the repair firm used charged $508.00. The dealer wanted $1800.00 for the same work.) I got a quote from Honest, asked about the labor costs and high price for parts (50% more than on line price from their supplier - 100% more than other suppliers. I do expect a reasonable increase in price over the parts suppliers price.) I was told the labor costs were the labor costs. Same work, same parts but less expensive, labor costs at 1/3 the cost at the repair firm I used. I have to say I am disappointed in Honest-1. I like the people at Honest-1. They have always been reasonable on the cost for little things they have done for me. Possibly their computer program priced labor incorrectly. I am glad I got a 3rd opinion - saved close to $500.00. I will have to think hard about using Honest-1 again. I am sorry about this experience.